Reaipela Cleaners Marketplace

Effective Date: 8 June 2026
Last Updated: 8 June 2026
Website: www.reaipelacleaners.co.za

1. Introduction

Reaipela Cleaners Marketplace (“we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our marketplace platform connecting customers with cleaning and gardening service providers.

By using our website or services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information We Collect From You

We may collect the following types of personal information:

From Customers:

  • Full name and contact details (email address, phone number, physical address)

  • Payment information (processed securely through our payment gateway)

  • Service preferences (cleaning or gardening, frequency, special requests)

  • Booking history and job details

  • Reviews and ratings submitted for service providers

From Service Providers:

  • Business registration details and BEECA affiliation

  • Contact information (name, email, phone number, service area)

  • Professional qualifications and online reputation details

  • Banking information for payouts (processed securely)

  • Before/after job documentation and performance records

  • Portal login credentials

Automatically Collected Information:

  • IP address, browser type, and device information

  • Website usage data (pages visited, time spent, click patterns)

  • Cookie data (see Section 7)

3. How We Use Your Information

We process your personal information for the following lawful purposes:

  1. Service Delivery: To facilitate booking, dispatch service providers, and manage completed jobs

  2. Payment Processing: To process payments and release weekly payouts to providers (15% commission deducted)

  3. Communication: To send booking confirmations, updates, and customer support responses

  4. Quality Assurance: To collect reviews, ratings, and before/after documentation

  5. Provider Vetting: To verify service provider registration, BEECA affiliation, and reputation

  6. Business Operations: To manage our marketplace, generate invoices, and process financial transactions

  7. Marketing: To send promotional content (blog posts, social media updates) with your consent

  8. Legal Compliance: To comply with POPIA and other applicable laws

4. Legal Basis for Processing

Under POPIA, we process your personal information based on:

  • Your consent (e.g., marketing communications, cookie usage)

  • Contractual necessity (e.g., processing bookings and payments to fulfill services)

  • Legal obligation (e.g., tax and financial record-keeping)

  • Legitimate interests (e.g., improving our platform, fraud prevention, business operations)

5. Who We Share Your Information With

We do not sell your personal information. We may share data with:

Recipient Purpose Data Shared
Service Providers To fulfill your booking Name, contact details, service address, job details
Payment Processors To process payments securely Payment information (encrypted)
Banking Institutions To process weekly payouts Provider banking details (encrypted)
Vetting Partners To verify provider credentials Business registration, BEECA affiliation
Service Providers For quality assurance Reviews, ratings, before/after forms
Legal/Regulatory Authorities When required by law As legally mandated

All third parties must comply with POPIA and maintain appropriate security measures.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure HTTPS encryption for all website transactions

  • Encrypted storage of sensitive payment and banking information

  • Secure portal access for service providers with authentication

  • Regular security audits and updates

  • Access controls limiting employee access to personal information

However, no internet transmission is 100% secure. We cannot guarantee absolute security but will notify you of any data breach in accordance with POPIA requirements.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience (remember preferences, login sessions)

  • Analyze website traffic and usage patterns

  • Support SEO and marketing efforts (Facebook, Google, LinkedIn)

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

8. Data Retention

We retain your personal information only for as long as necessary:

  • Customer booking data: 5 years for tax and legal compliance

  • Provider information: Duration of active partnership + 5 years after termination

  • Marketing consent: Until you withdraw consent

  • Website analytics: 12 months (anonymized thereafter)

9. Your Rights Under POPIA

You have the right to:

  1. Access: Request confirmation of whether we hold your personal information and access that information

  2. Correction: Request correction of inaccurate or incomplete data

  3. Deletion: Request deletion of your personal information (subject to legal obligations)

  4. Object: Object to processing of your personal information

  5. Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

  6. Complaint: Lodge a complaint with the Information Regulator if you believe your rights are violated

To exercise these rights, contact us using the details in Section 11.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place (e.g., GDPR-compliant service providers) to protect your data in accordance with POPIA.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Reaipela Cleaners Marketplace
Email: requests@reaipelacleaners.co.za
Phone: 0878213672
Physical Address: Roodepoort, South Africa

Information Regulator (South Africa)
For complaints not resolved directly with us:
Website: inforegulator.org.za

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

14. Acknowledgment

By using reaipelacleaners.co.za and our marketplace services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the terms of POPIA compliance.

Implementation Checklist for Your Website:

✅ Add this Privacy Policy as a dedicated page (e.g., /privacy-policy)
✅ Link to it in your website footer on all pages
✅ Add a checkbox during booking/provider registration: “I agree to the Privacy Policy and Terms of Service”
✅ Include a cookie consent banner (required for POPIA/GDPR compliance)
✅ Create a separate Terms of Service document for marketplace rules
✅ Set up the privacy contact email inbox for data subject requests
✅ Document your data breach response procedure (POPIA requirement)

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